Superpatron

AADL is hiring an Information Desk Clerk - from MICHLIB-L

as posted to MICHLIB-L:

The Ann Arbor District Library is accepting applications for an
Information Desk Clerk position in our Access & User Services
department. Applications postmarked or received at one of our locations by 9:00pm on Thursday, November 1, 2007, will be eligible for consideration. The job description for this full-time position and an employment application are available at each of our locations and on our website at
http://www.aadl.org/aboutus/employment/jobposting/display/?jid=22.

This is a 1.0 FTE contractual position; hiring range $27,095 - $32,514.

Contact Jennifer Brown with any questions.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Jennifer Brown, Human Resources
Ann Arbor District Library
343 S Fifth Avenue
Ann Arbor MI 48104

734.327.8304

Incoming search report for 16 August 2007

Thanks to a report from 103bees I get a snapshot overview of the week's search queries. Here's what people are finding on Superpatron.

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SUPERPATRON QUESTIONS
> how special library is helpful in research?
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Any answers or more feedback to any of these welcomed.

Technorati Tags: 103bees, search, feedback

JOB: US/WA/Seattle, Director of Library Support (Serials Solutions)

Serials Solutions is hiring. Contact details are in the previous post. Please contact Ann Wendell, [email protected], with any questions about this position.

Director of Library Support
http://sh.webhire.com/servlet/av/jd?ai=732&ji=1856147&sn=I

OBJECTIVE:

As a member of the senior management team, the Director of Library Support
is responsible for building on the Serials Solutions reputation for
delivering the highest caliber product support. S/he will direct activities
that provide superior global customer support in a growth-oriented software
environment. Responsibilities include organizational design; selection,
retention and motivation of the Product Support team; creating and analyzing
customer and product use metrics; renewal support in a subscription based
business; escalation; technology recommendations and enhancements; and
growing an objective-setting, accountability-driven environment.

ESSENTIAL FUNCTIONS

Ensure that each customer receives outstanding support and friendly service.
Maintain and improve upon existing service standards.

Select, train, motivate, and retain a highly effective team in a fast-paced,
growth-oriented technical environment. Set clear objectives, ensuring each
team member understands their role and responsibilities. Conduct regular
performance reviews of associates. Develop plans to increase skill levels
and/or modify behavior.

Identify measure, analyze and report on the key metrics for evaluating
customer and product use.

Conduct customer focus groups; bring forward constructive feedback, product
recommendations or product enhancements.

Identify measure, analyze and report on the key metrics for evaluating
individual and department performance. Set organization design and rewards
structure.

Enhance or implement new systems and/or procedures to increase quality and
efficiency throughout department. Maintain a solid understanding of all
products and systems to support escalation and resolution. Provide on-going
knowledge transfer and continuous learning.

Act as liaison for Product Support with the entire organization. Provide
information and metrics, anticipated resource requirements, and input into
systems and product enhancements. Serve as member of Management Team.

Required Qualifications:

EXPERIENCE/SKILLS
Required:
3-5 Years Management Experience.
7-10 Years Product/Customer Support in a software environment.
Goal and accountability focused.
Proven record of managing in a growth-oriented environment.
Proven experience in building systems/processes to support objectives, and
evaluating needs and processes to establish new procedures and workflow.
Solid management and experience in leading successful teams: performance
management, motivation and team building, and strong relationship building.
Excellent communication skills: written, oral, and presentation.
Familiarity with technology (HTML and an ASP delivery model preferred).
Strong analytical and problem solving skills. Excellent organizational
skills.
Ability to handle multiple projects, implement innovative systems, and
support a rapidly growing product line.
Positive and motivating impact on customers, peers and team.
Familiarity with library industry is preferred.

EDUCATION

BS/BA degree required, Business preferred
Masters degree preferred, MBA or MLIS

JOB: US/WA/Seattle, Database Engineer (Serials Solutions)

Please contact Ann Wendell, [email protected], with any questions about this position.

Serials Solutions, a rapidly growing library automation company in Seattle, is looking to fill several high level positions including a Senior Database Engineer and a Director of Library Services. The company is in located in the Fremont neighborhood, self described Center of the Universe, facing the idyllic ship canal connecting two lakes, and on a bike/jogging trail. You can bike or kayak to work! Minutes from downtown or the wilderness, and yet no need to leave as espresso, ethnic restaurants, live music, organic groceries, public art, microbreweries, bookstores, and more surround you. Relocation assistance would be provided. The company can do a H1B visa transfer but can't initiate one at this time. It is a permanent position, not contract, with a growing startup (80 employees, will have close to 100 by year end) that is backed by a large well established company (ProQuest). The company did 9M in sales last year and 13M is projected for this year. They have a 96% renewal rate on their products and for the DBE want someone who can contribute to maturing and augmenting products as well as develop new ones. They do a lot of customization for clients. The stated salary range for the DBE is 80K to 100K...but it's possible they could go higher for a superstar. Oh...and if there's an established team out there (DBE, developers, QA) that is ready to make a move...they'll take you all! The Director of Library Services is an important leadership position and for this they are seeking someone with a solid background in a management role within Product/Customer Support in a software environment.

If you'd like to learn more just send me an email and I'd be glad to answer any questions I can or put you in touch with the recruiter -

Ann Wendell
Networked Knowledge
[email protected]
http://www.serialssolutions.com/aboutus/jobs.asp

Database Engineer

http://sh.webhire.com/servlet/av/jd?ai=732&ji=1796005&sn=I

RESPONSIBILITIES:

Work with developers and business owners to provide database needs and support to all Serials Solutions products. Design, implement, and maintain database objects such as tables, stored procedures, views, and constraints. Be the owner; create and maintain database design documents. Provide technical assistance to other teams for their database needs. Ongoing maintenance, monitoring, enhancing existing 24x7 production database systems.

Required Qualifications:

EXPERIENCE/SKILLS:
5+ years of professional experience in logical and physical database design, development, analysis, architecture, modeling, administration (backup, restore, etc), and maintenance. Experience in architecting multi-tier, distributed database applications. Experience working with large datasets. Rock-solid SQL programming skill and SQL Server 2000 knowledge required. Some MySQL experience. Strong RDBMS skills. Cross platform experience. Experience in ASP (Application Service Provider) business model. Ability to work on several projects at once.

EDUCATION: B.S. degree in Computer Science or equivalent technical field.

Nice to have: Experience in Database deployment processes. Experience in Database Clustering. Object-oriented programming skills, such as Java, C++. Experience with the .NET framework and C# or VB.NET. - Experience working with a version control system (cvs, vss, subversion or similar). - Knowledge in Linux.

Job listings on Superpatron

From time to time people have asked me about posting jobs to Superpatron. I've started a category for them, and I'm accepting submissions there now. I'll be asking a small fee for job postings.