CDK Global runs a software-as-a-service platform that car dealers use to run their back offices. Their system has been down since mid June 2024 after a ransomware attack attributed to the BlackSuit ransomware gang.
The impact of this outage has been widespread across the auto industry, as CDK Global is one of only a small number of vendors servicing this back office business function. About 15,000 dealers are affected. News reports have dealers resorting to pen and paper to complete deals.
The Detroit Free Press reports that "The result has J.D. Power and GlobalData forecasting that U.S. retail sales in June across all automakers will be about 5.4% lower than they were in June 2023." The paper does note that they expect this decrease in sales to only be temporary, as the sales lost in June are expected to close in July.