A friend of mine over lunch was talking about a problem he had searching Google for a particular item. He had read in the NY Times obituaries some years back about a pilot who had single handedly stopped the then routine practice of pilots dumping fuel before landing commercial aircraft. His Google searches for this turned up lots of stuff but not enough detail.
What is the role of the reference desk in the age of Google? I'm guessing that it's the place to turn to when your own search efforts on Google or the other databases you know fail you, because the people at that desk should know that much more about all the non-Google parts of the net than you do and pin down an answer.
I'm fond of electronic reference desks, though I guess I prefer the email based ones to the interactive chat versions because I'm old school and like to express questions in complete sentences. If you had to launch this question at exactly one library, where would you go?
a little searching - "faa library reference desk" - comes up with the Mike Monroney Aeronautical Center Library reference desk page. The library is not open to the public ("due to limited staffing"). There's a commercial site Aviation Reference Desk with a ton of links. The Internet Public Library reference collection for transportation has almost 100 links, though it's a keyword search and not curated.